Senior Officer / Manager, Business Engagement Team, Business Banking
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.About the Department
The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.
We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.Job Responsibilities
Roles and Responsibilities - Your key responsibilities will include managing customer banking relationships, cross-selling products and services as well as portfolio risk management.
Increase Product holding through Hand-holding selected untagged pool of mass market customers.•Proactive outbound calling to existing customers to establish stronger relationship with a focus to cross-sell other products to increase PPC •AIP Leads triggered through Portfolio Team to increase product holding & create “stickiness” of customers. •Referrals to sales channels for follow ups and ensure closure of leads
Anti Attrition (Triggered Leads)•Initiate service calls for anti-attrition purpose through triggered leads provided by Portfolio Team. •Ring fence and encourage growth of existing BPL customers Job Requirements•A strong customer service mindset focused on delivering a delightful and engaging customer experience •Disciplined with minimal supervision with a “Can do” attitude, focused on resolution. •Highly-motivated self-starter with strong problem solving skills and has ability to deliver targets •Strong interpersonal and communication skills with good spoken English and preferably be conversant in Mandarin and major dialects to handle Mandarin/dialect speaking customers •Meticulous with good organizational skills •Mortgage retention experience preferred. Be a part of UOB Family
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United Overseas Bank Ltd (UOB)