Senior / Manager, Healthcare Ops

Recruit Express Pte Ltd| Date Posted: 3-Aug-2020
EA Licence No: 99C4599|EA Personal Registration No: R1763413
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Job Nature:
Position Level:
Manager, Senior Manager
Bachelor's / Honours, Masters / PhD

Job Description

Duties and Responsibilities

  • Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems.
  • Work with other department managers to ensure a positive experience for patients along the continuum of care.
  • Ensuring facilities are patient friendly, safe, and spick & span.
  • Partner the Senior Management in achieving customer satisfaction targets.
  • Responsible for devising innovative services to continually improve service levels and delight customers.
  • Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached.
  • Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business.
  • Manage a group of staff providing services in service points.
  • Ensure that staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
  • Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
  • Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
  • Participate in committees and other tasks as assigned.


  • Min Degree in any discipline with at least 5 years’ of working experience.
  • Experience in Healthcare Operations is an advantage
  • Min. 2 years of experience in managing frontline staff
  • Preferably candidate should be analytical and quantitative with strong communication skills.

For interested candidates, please send your most recent and updated resume to [Click Here to Email Your Resume]


Alex Goh Hock Leong (Alvin)
Recruit Express Pte Ltd
EA License No. 99C4599


Company Overview
Recruit Express Pte Ltd