Hotel Indigo Singapore Katong

Senior Lobby Host (Senior Front Desk Officer)

Hotel Indigo Singapore Katong Date Posted: 8-Nov-2017

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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

At Hotel Indigo® our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

At Hotel Indigo® we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

Join us as a Senior Lobby Host (Senior Front Desk Officer) in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can

 

  • Supervise cashiering activities during shift including:
  • Cash handling and banking procedure
  • Dealing with irregular payments
  • Instructing staff in credit policies and facilities
  • Instructing staff in cash security procedures
  • Carry out debtor control
  • Prepare reports
  • Supervise the cashiering system
  • Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
  • Supervise front office operations during assigned shift including:Maintenance of guest information
  • Maintenance of information about local events
  • Compile occupancy statistics
  • Supervise the use of the public address system
  • Supervise group bookings
  • Assisting with serious complaints
  • Maintains intimate knowledge of departmental standards and procedures
  • Keeps abreast of all modifications to accounting policies and procedures
  • Maintains exemplary department standards of behaviour and appearance and attitude as expected in a IHG Brand
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
  • Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

 

 

Requirements for this role

  • Diploma in Hotel Management or Tourism Management
  • At least 1 year experience in guest service or customer service in a Hospitality industry
  • Experience in OPERA system will be an advantage
  • Passionate about customer service in a hospitality industry
  • Passionate about coaching and developing team members
  • Ability to thrive in a dynamic environment
  • Have a vibrant personality
  • Strong communication skills – written and spoken

 

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

ü  Duty Meals

ü  Birthday Off

ü  Medical Benefits

ü  Dental Benefits

ü  Insurance Coverage

ü  25-50% F&B Discount at restaurants within IHG Singapore Hotels

ü  Special Employee Rate at all IHG Hotels worldwide

ü  Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

 

Facebook:

www.facebook.com/hotelindigosingapore

 

At Hotel Indigo® our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

At Hotel Indigo® we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

Join us as a Senior Lobby Host (Senior Front Desk Officer) in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can

 

  • Supervise cashiering activities during shift including:
  • Cash handling and banking procedure
  • Dealing with irregular payments
  • Instructing staff in credit policies and facilities
  • Instructing staff in cash security procedures
  • Carry out debtor control
  • Prepare reports
  • Supervise the cashiering system
  • Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
  • Supervise front office operations during assigned shift including:Maintenance of guest information
  • Maintenance of information about local events
  • Compile occupancy statistics
  • Supervise the use of the public address system
  • Supervise group bookings
  • Assisting with serious complaints
  • Maintains intimate knowledge of departmental standards and procedures
  • Keeps abreast of all modifications to accounting policies and procedures
  • Maintains exemplary department standards of behaviour and appearance and attitude as expected in a IHG Brand
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
  • Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

 

 

Requirements for this role

  • Diploma in Hotel Management or Tourism Management
  • At least 1 year experience in guest service or customer service in a Hospitality industry
  • Experience in OPERA system will be an advantage
  • Passionate about customer service in a hospitality industry
  • Passionate about coaching and developing team members
  • Ability to thrive in a dynamic environment
  • Have a vibrant personality
  • Strong communication skills – written and spoken

 

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

ü  Duty Meals

ü  Birthday Off

ü  Medical Benefits

ü  Dental Benefits

ü  Insurance Coverage

ü  25-50% F&B Discount at restaurants within IHG Singapore Hotels

ü  Special Employee Rate at all IHG Hotels worldwide

ü  Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

 

Facebook:

www.facebook.com/hotelindigosingapore

 

Company Overview

Hotel Indigo Singapore Katong
Hotel Indigo Singapore Katong
Hotel Indigo Singapore Katong is a boutique hotel managed by the InterContinental Hotels Group (IHG®), located on the site of the Old Joo Chiat Police Station in Singapore’s first heritage town, the Joo Chiat neighbourhood of Katong. The hotel is a short 15-minute drive from Changi Airport and the central business district, as well as in close proximity to Singapore Expo, Changi Business Park and Singapore Sports Hub. Taking inspiration from the heritage of the neighbourhood, the interior of the 131-key Hotel Indigo Singapore is weaved with elements of Peranakan culture, creating a canvas of vibrant colours and intricate detailing. Facilities in the hotel include a 25-metre wide rooftop infinity pool looking out to the Katong landscape, 24-hour fitness centre, a meeting room taking up to 60 delegates and an all-day dining restaurant, Baba Chews Bar and Eatery, serving modern and traditional Straits of Malacca cuisine.