Senior Executive, Operations and Administration (6-month contract), SMU Academy

Singapore Management University| Date Posted: 2-Aug-2019
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Job Description

  • Operation processes for programmes
    • Registration and maintaining online records of participants
    • Logistics matters ranging from room bookings to facility and security coordination
    • Regular and timely updates to participants on class schedules, venues and possible changes to the class dates
    • Support preparation and dissemination of all necessary materials (e.g. attendance list, feedback forms, course materials, etc.) prior to the start of the class and during class itself
    • Management of end-to-end workflow of the course evaluation process using a web-based centralised survey management system for all training programmes to help measure the effectiveness of the programmes and to help identify areas of improvements for these programmes
    • Timely invoicing and payment of honorarium and claims
    • Preparation of certificates after each programme
  • Others
    • Ad hoc system testing, evaluating, and upgrading of processes
    • Procurement
    • Support logistics preparation and co-ordination for roadshows and other marketing events when necessary


  • Diploma with at least 3 years of relevant work experience
  • Previous experiences in education sector and programme management will be advantageous
  • Adaptable and flexible
  • Possess good level of communication and interpersonal skills
  • Strong organisational skills
  • Meticulous, eye for detail
  • Keen on process improvement and efficiency
  • Possess a service mindset
  • Independent worker and a team player. Able to work collaboratively with others
  • Good computer knowledge. Able to generate, populate and interpret data and report with in-house application systems

Other Informations

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

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Singapore Management University