Senior / Executive - Health Operations (Patient Relation) -

Recruit Express Pte Ltd| Date Posted: 7-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R1875164
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

  • Ensure the smooth operation of the clinics in providing the following clinical services:
  • Performing patient care activities and services 
  • Liaise with doctors, nurses and internal departments on clarifications on patient matters
  • Assist the doctors in the consultation rooms during clinic session such as preparation of necessary clinical documents and assisting patients during the eye examination
  • Conduct daily inventory checks on equipment and Instruments

Manpower and resource planning

  • Attend to patient complaints and provide service recovery where necessary
  • Prepare and analyses performance data and reports and initiate recommendation to improve the dept.’s key performance indicators (KPls)
  • Ensure compliance with policies, procedures and work instructions in all areas related to operations
  • Main dept representative with other internal/ external depts, auditors etc

Staff management and training

  • Provide assistance to staff on clinic services
  • Provide coaching and counselling and conduct appraisal for staff
  • Ensure staff's well-being is cared for and adequate staff engagement is achieved.
  • Plan and coordinate staff development programmes
  • Gather feedbacks & learning points from staff and conduct meetings with team
  • Responsible to inculcate staff's mindset towards service and operation excellence
  • Motivate staff to perform to their best abilities and develop their potential in assuming higher job roles.

Project Management

  • Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders
  • Oversee improvement initiatives, including engagement with critical stakeholders eg Clinic Services, Nursing, Allied Health etc
  • Develop new workflows, work instruction and training manuals

Job Requirement: 

  • Min Degree in any course 
  • Min 2 - 3 years experience in healthcare industry

Interested candidates please submit your resume to [Click Here to Email Your Resume]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

 

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