PAct Consulting

Senior Executive (Corporate Communications & Service Quality)

PAct Consulting| Date Posted: 17-Sep-2019
EA Licence No: 10C3914|EA Personal Registration No: R1100387
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

An established organization is seeking dynamic individuals to explore the following position:\


Senior Executive (Corporate Communications & Service Quality)



  • Assist in the conceptualization and implementation of Service Excellence initiatives, standards and frameworks to enhance organizational performance
  • Responsible for the management of public and internal feedback / complaints through the hotline and/or email correspondence
  • To provide prompt assistance to inquiries and feedback, ensure timely and professional service recovery and resolution
  • Collate and compile related data for analysis and management reporting
  • To support and maintain service quality programmes to engage and encourage staff in promoting and performing quality service in the course of their duties
  • Participate in service quality events and other events assigned
  • Develop engaging contents for both internal and external communication platforms such as electronic noticeboards, corporate website and social media platforms
  • Assist in the coordination of corporate visits and both internal and external events
  • Perform photographer and/or videographer functions for events, corporate visits, etc.
  • Archiving of photo and literature of organziation



  • Min. Diploma and above with 3 to 5 years of working experience in frontline/service quality management or communication/marketing or equivalent
  • Candidates with marketing/communication background or possess knowledge in Service Quality Class certification will have an advantage
  • Good written and verbal communication skills
  • Empathetic and solution-oriented
  • Self-motivated individual and team player who is able to multi-task and work under pressure
  • Meticulous with a strong sense of urgency and responsibility
  • Excellent interpersonal skills with the ability to work with all levels of staff


If you meet the requirements of the above position, please email us a detailed resume stating personal particulars, qualifications, experience, present and expected salaries, contact numbers, together with a recent passport-size photograph and transcript to:

[Click Here to Email Your Resume]

(All applications will be treated in strict confidence. We regret that only short-listed candidates will be notified)

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PAct Consulting