Senior Engineer, Operations - Systems

Marina Bay Sands Pte Ltd| Date Posted: 1-Jun-2019
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE

  • Reporting to the Systems Manager to support all aspects of the system operation services.
  • Provide Support to all the Systems to the organization in Physical and Virtual Systems (Windows & Linux), Infra Services – Dir Services, Exchange, Share Point, System Centre Services, VDI, Storage and Backup.
  • Manage Database Services, Oracle Database & Microsoft SQL Database Administration.
  • Identify and implement improvements on the operational monitors to measure system performance and capacity metrics.
  • Work closely with other counterpart - System Architecture, IT Delivery team on System Engineering, Configuration, deployment and project rollout.
  • Support multiple projects throughout the project lifecycles, manage conflicting priorities, deliverables and schedules.
  • Foster a highly effective teamwork environment where accountability, clear effective communication, and a high level of customer service is demonstrated.
  • Prepare reports and ensure optimal performance and keeping operation records efficiently for audit and operation analysis.
  • Possess good working knowledge of IT policies, SOP, Procedures, Audit and Statutory requirements.
  • ITIL services management best practices, OLA and SLA management knowledge.
  • Establish and maintain all Systems Operation processes through standardization, continuous service improvement.
  • Identify potential risks and issues that may affect IT Enterprise systems.
  • Ensure timely update, maintenance of system documentation including system recovery and DR document,
  • Tracking on the renewal of hardware, SW and professional services and maintenance agreements need to support operation.
  • Work closely with Support vendor to support the IT Systems and Application according to the contractual requirement.
  • Support 24x7 hours business operation, after office hours on-call support is expected.
  • Share knowledge and solutions with team/partners and participate in a high performance culture 

JOB REQUIREMENTS

  • Bachelor’s degree in Computer Science/MIS or equivalent experience.
  • More than 5 years of Enterprise IT experience including 3 years in Direct Systems Operation.
  • ITIL certification would be advantageous.
  • Experienced working in large and complex Systems Operation environment advantageous.
  • Demonstrated advance technical skills in supporting enterprise systems operation, current and emerging technologies, and collaboration skills to work with diversified work groups.
  • In-depth System technical skills across multiple disciplines – x86 Platforms, Physical and Virtual Systems, Windows, Unix/Linux, MS SQL, Oracle, SAN Storage, Backup, High Availability System and DR readiness, inter-network knowledge.
  • Strong troubleshooting and root cause analysis abilities
  • Excellent verbal and written communication, and technical documentation, reporting skill, ability to communicate to non-technical stake holders.
  • Proficient with Microsoft Office applications, Visio technical diagram and PowerPoint presentations.
  • Project Management skills and Knowledge of ITSM/ITIL Best Practices.
  • Operational and Customer service focus.
  • Ability to manage and prioritize own workload - good planning, organizational, and time management skills.
  • Demonstrated ability to be a team player as well as an independent performer
  • Aptitude and interest to quickly learn new technologies