Senior Desktop Engineer
Goldtech Resources Pte Ltd| Date Posted: 26-Mar-2020
EA Licence No: 90C4037|EA Personal Registration No: R1877924
Contract, Project Basis
Diploma, Bachelor's / Honours
- Monitor teams assigned projects to insure they are completed on time.
- Must be able to execute all assigned projects quickly and efficiently with a sense of urgency.
- Responds to customer inquiries regarding technical issues and manage escalations.
- Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Cisco Telepresence.
- Provide day to day support for MS Windows-based servers to ensure consistent and reliable service to the end users.
- Monitor Service Request support for HW, SW installations, moves, adds and etc. at clients site.
- Able to lead a team of desktop engineers in handling all operational / escalation issue and all incidents.
- Able to operate and administer patch management and software distribution.
- Resolve incidents and problems associated with End User computer equipment and software and provide break/fix support, advice, and assistance to users.
- Major in Computer Science or any technology degrees.
- At least 3-5 years’ experience in O365 & Microsoft Teams
- Excellent customer service and interpersonal skills.
- Basic understanding of TCP/IP protocols and networks is required.
- Strong knowledge of Microsoft based operating systems Windows XP, Windows 7 and 2010.
- Experience in managing servers like AD, DNS, DHCP, File/Print, Symantec Backup Exec, CA Arcserve
- Understand CISCO network device in router and Firewall. Understand internal network VLAN assignment, issue break fix, ISP coordination
- Ability to work in a team environment.
- Strong PC /Laptop Troubleshooting skills.
- Communicate clearly with technical and non-technical audiences, both verbally and written.
- Strong organizational skills and ability to prioritize tasks among many competing requests.
- Must possess an in-depth knowledge of PC software and hardware for both desktop and laptop machines.
Goldtech Resources Pte Ltd