Senior Desktop Engineer

Goldtech Resources Pte Ltd| Date Posted: 24-Feb-2020
EA Licence No: 90C4037|EA Personal Registration No: R1877924
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Job Nature:
Permanent, Contract
Position Level:
Diploma, Bachelor's / Honours

Job Description

  • Minimum 5 years of Desktop Support, ICT End User Computing or Helpdesk Desk Agent experience with networking and system administration experience as well as exposure in project management in ICT projects.
  • Ability to effectively resolve technical problems efficiently escalated by level 1 & 2 Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these complex issues.
  • Higher knowledge, competency and experience providing technical support in variety Desktop and End User Computing hardware and software products or services.
  • Possess strong and proven experience in designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem.
  • Possess excellent communication skills to demonstrate and present the solution to the Customer, and the solution will also be made available for future troubleshooting and analysis recorded in proper documentation.
  • Follow all Corporate IT compliance policies and procedures and Meet all Support Services SLA’s and metrics.

Possess at least one (1) of the following certification or educational qualification:

  • Microsoft Certified Solution Expert (MCSE) in one or more of the following. Desktop Infrastructure, Server Infrastructure, Communication or equivalent.
  • Microsoft Certified Systems Administrator (MCSA) or equivalent.
  • Microsoft Certified Masters (MCM) or Microsoft Certified Architect (MCA) or equivalent.
  • Cisco Certified Network Associate (CCNA) or Cisco Certified Internetwork Expert (CCIE) or equivalent.
  • PMI Project Management Professional (PMI-PMP) or equivalent.
  • ITIL Practitioner or ITIL Service Manager Certification or equivalent.
  • Good planning, analytical and negotiation skills
  • Good interpersonal and communication skills
Company Overview
Goldtech Resources Pte Ltd