GMP RECRUITMENT SERVICES (S) PTE LTD

Senior Customer Service Representative

GMP RECRUITMENT SERVICES (S) PTE LTD| Date Posted: 26-Apr-2021
EA Licence No: 09C3051|EA Personal Registration No: R1654652
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Job Description:

  • Maintain customeres master records in SAP and CMS systems
  • Prepare order acknowledgements or sales order according to signed sales contract
  • Check credit insurance and credit facilities for customer orders in SAP or CMS
  • Support customers on documents required to faciliate customer's payment preparation
  • Process all orders in SAP
  • Schedule deliveries in cooperation with customers and SCE team using customer's required delivery date
  • Monitor and follow up the overdue payments with customers 
  • Responsible for data accuracy in SAP system for all OTC processes; ensuring minimum order changes
  • Responsible for the assigned customers’ request, or complaints, and to consult with Sales, GCS, and SCE to come up with optimal and cost effective solution
  • Assist in demurrage settlement: collection from customers, apply waiver from BU or recalculation with GCS.
  • Accountable for demurrage reports.

 

Requirements:

  • Diploma/ Bachelor degree in business/marketing/supply chain/logistics 
  • Minimum 5 years' experience3 in sales/customer service and/or logistics
  • Candidate with prior experience in SAP would be an added advantage

 

Additional Information:

Working hours - Monday to Friday, 9am to 5.30pm

Working location - Central

 

Interested candidates are invited to apply online via the APPLY NOW button below.

 

We regret that only shortlisted candidates will be notified.

 

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jlynn Oh | Registration No: R1654652

Company Overview
GMP RECRUITMENT SERVICES (S) PTE LTD