Senior / Customer Service Officer (Central, Healthcare, Office Hours)

Responsibilities:

• Rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Updating of contact details and relevant information into the Call Centre Enquiry System
• Handling and resolving complaints
• Performing emergency activations (E.g. Code Blue, Trauma, Fire Emergency)
• Reporting fault on telecommunication equipment

Requirements: 

• min. Nitec/Diploma in any disciplines and above
• Possess min. 1 year of customer service experience would be advantageous
• Candidates with more years of experience can be considered for more senior roles
• Excellent interpersonal and communication skills

Interested candidates please send your updated resume in MS Word Format to:

[Click Here to Email Your Resume]

Subject: Call Centre Officer 


Call 6736 3280 - ask for Kate

Whatsapp: 96208236 - with resume

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599