Senior / Customer Service Executive (Clinical Trial Solution)

Recruit Express Pte Ltd| Date Posted: 21-Jan-2021
EA Licence No: 99C4599|EA Personal Registration No: R1763413
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Job Description:

  • Responsible for providing superior client experiences and solutions to customer, Clinical Trial Sites/CRA to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement. 
  • Responsbile for study/project setup and coordination, process client bookings over the phone/emails, ensuring all relevant information is collected and entered into company internal systems  in a timely and accurate manner.
  • Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.

Requirement:

  • Min 5 yrs proven excellent customer service experience and client relationship.
  • Project management/coordination experience, clinical trial knowledge preferred.
  • An understanding of Imports and Exports processes and statutory requirements.
  • Has prior industry experience

For interested candidates, please send your most recent and updated resume to [Click Here to Email Your Resume]
 

Alex Goh Hock Leong (Alvin)

Recruit Express Pte Ltd
(R1763413)
EA Licence No. 99C4599

Company Overview
Recruit Express Pte Ltd