Senior Customer Service Exe / Exp order fulfilment & processing

OakTree Consulting| Date Posted: 24-Jun-2019
EA Licence No: 06C4642|EA Personal Registration No: 1981137
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Job Nature:
Position Level:
'N' Levels / 'O' Levels

Job Description


Booking of Sales Order

  •  Receive of customer sales order.                                                                          
  • Verification of customer sales order data before input into sales order system.
  • Input customer sales order; liaise with customer on sales order related matters.
  • Clarification of data with sales person-in-charge (PIC) should the need arise.                                                           

 Billing of Sales Order

  • Initiate sales order for 3PL (warehouse) to kit / pack according to customer delivery request.
  • Prepare necessary documents for delivery purpose; such as Delivery Order (DO), Invoice (INV), packing lists (P/L) and etc as per individual customer requirement.
  • Coordinate with 3PL delivery teams or freight forwarder for delivery time & location.         


Reviewing of Sales Order Backlog

  • Monitor & update sales order issued by customer                                                                    
  • Routine checking of sales order backlog against assigned customer request delivery time & quantities                                                                                                   
  • Expediting of shortages inventory                                                                                                 
  • Coordinate with Sales PIC & PSI Planning group on order  fulfilment                                              

       Warehouse Related

  • Window person for all 3PL (warehouse) related issues except business procedures & business contract.
  • Coordinate all warehouse / freight agent on pending issues related to incoming, outgoing and inventory.
  • Coordinate all cargoes investigation/ survey due to damage should the need arise.


Assigned Customer EDI and Others

  • Receive customer EDI as per assigned time frame.                                                  
  • Retrieve the data and upload the customer EDI data to SSC system.
  • Verification of EDI data and the successful loading of data from internet to SSC system.
  • Coordinate with SSC MIS dept on all EDI / Internet related matters.  
  • Clarification of all data discrepancy from customer EDI transmission with sales PIC.
  • Information of EDI data availability to sales PIC and related customer service staff.                                                                                                       

Movement of Inventory

  • Executing and maintaining the inventory movement via system or manual.                     
  • Coordination of inventory movement from customer to SSC such as Return on Merchandise (RMA), retyping, manual receiving, etc.                     
  • Coordination of inventory discrepancy / verification/ labeling / etc.
  • Coordination of ON-WATER inventory from vendors


  • Perform and execute responsibly job assignment or ad-hoc duties given by immediate supervisor or SSC management staffs.



  • Possess min GCE "O" Level or above.
  • At least 3 year working experience in order fulfilment and order processing
  • Proficient in Microsoft office
  • Knowledge of SAP is an advantage
  • Prior experience in sales administrative support duties is preferred.


Please submit resumes to [Click Here to Email Your Resume] with the following details, in MS Word format:

Position applying for

Current remuneration

Expected remuneration

Notice period

Reason for Leaving


Quek Hong Guek

EA License No : 06C4642
EA Reg No : R1981137

We regret that only shortlisted candidates will be notified


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OakTree Consulting