Senior / Call Centre Officer (Central, Healthcare, Office Hours)

Responsibilities:

You will support Call Centre Department in the answering and managing of calls, faxes and emails received from various stakeholders pertaining to appointment bookings with the highest quality and operational standards.
 
You duties shall include, but not be limited to the following:

• Rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Updating of contact details and relevant information into the Call Centre Enquiry System
• Handling and resolving complaints
• Performing emergency activations (E.g. Code Blue, Trauma, Fire Emergency)
• Reporting fault on telecommunication equipment

Requirements: 

• min. Nitec/Diploma in any disciplines and above
• Possess min. 1 year of call centre experience would be advantageous
• Candidates with more years of experience can be considered for more senior roles
• Excellent interpersonal and communication skills

Interested candidates please send your updated resume in MS Word Format to:

[Click Here to Email Your Resume]

Subject: Call Centre Officer 


Call 6736 3280 - ask for Kate

Whatsapp: 96208236 - with resume

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599