Senior Call Centre - Healthcare

Recruit Express Pte Ltd| Date Posted: 26-Mar-2021
EA Licence No: 99C4599|EA Personal Registration No: R2197564
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Student Job
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Scope: 

  • Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy, maintaining confidentiality of caller and Hospital information as directed
  • Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
  • Assisting in rescheduling, cancelling, re-booking and reminding of appointments
  • Directing calls to internal and external stakeholders.
  • Handling and resolving complaints.
  • Providing call back assistance (CBA) service to callers

Job Requirements: 

  • Min. NITEC/ Diploma in any field 
  • Keen in healthcare industry 
  • Any relevant experience is an advantage 

Interested candidates please send a copy of your resume to: [Click Here to Email Your Resume]

Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
EA License: 99C4599

Company Overview
Recruit Express Pte Ltd