Senior / Business Analyst

Goldtech Resources Pte Ltd| Date Posted: 10-Jun-2021
EA Licence No: 90C4037|EA Personal Registration No: R1877924
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Provides technical & functional support to Business Users and internal IT teams within the organization
  • Collecting information and perform deep dive analysis, diagnosis and troubleshooting
  • Work closely with onsite and remote teams to collaborate as a team to resolve the incidents reported
  • Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
  • Escalates system issues to L3 or subject matter experts after investigation and simulation
  • Attends to out of office hour deployments for the system’s new features and enhancements
  • Generate reports and write documentation for administrative tasks (e.g. Monthly Review Report, Maintenance guide, etc)
  • Involve in requirements gathering, analysis, system integration test, and user acceptance tests for change requests
  • Manage regular security, audit and system reviews in line with regulatory and governance requirements

Job Requirements

  • Diploma or Degree in Computer Science or relevant Technology disciplines
  • Pro-active, customer focused and comfortable dealing with end users directly
  • Good communication skills and able to describe issues and solutions clearly and maintain customer relationship
  • Strong analytical and troubleshooting skillset
  • Self-motivated and able to manage and prioritize and tasks and time efficiently
  • Possess excellent verbal and written communication skills to work effectively with personnel at various levels in the organization
  • SQL programming skills required
  • Experienced in automating repetitive tasks using automation tools (Visual Cron, EJM,Powershell,etc good to have)
  • Provides 24/7 operational support for all production practices including weekends and holidays
Company Overview
Goldtech Resources Pte Ltd