Senior Assistant Manager, Servicing & Operations

AIA Singapore Pte Ltd| Date Posted: 13-May-2020
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Job Description

Bring your career aspirations to life with AIA!

Business Reporting & Operations
  • Reporting
    • Involved in data preparation and generation of timely and accurate regular reporting for management analysis & review
    • Understand the data and reports in order to extract meaningful insights and improve business performance
    • Automate or semi-automate any manual report generation
  • Operations
    • Respond promptly to customer inquiries, manage challenging situations/customers and ensure prompt turnaround for all service requests with consistent quality
    • Responsible to raise finance requisition orders for vendor payment and budget management
  • Process Set-up and Improvements
    • Involved in new initiatives system set-up for both Reporting and Operation aspects
    • Identify areas of improvement to existing processes and take ownership of leading improvements
    • Liaise with internal & external stakeholders to resolve escalations/system issues arising from day-to-day operations

Job Requirements

  • Excellent in Microsoft Excel, including working with pivot tables, formula's, HLOOKUPS, VLOOKUPS
  • Strong analytical skills, business acumen and attention to detail
  • Excellent written and communication skills with an open-minded and proactive attitude
  • Ability to multi-task, prioritize and manage time effectively, in a changing fast paced environment
  • VBA skills would be an advantage
  • Tableau knowledge will be an advantage
  • Minimum qualifications: Diploma
  • Fluent in English

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Company Overview
AIA Singapore Pte Ltd