Senior Assistant Manager, Office of Advancement

Singapore Management University| Date Posted: 4-Apr-2021
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Gift Administration
    • Enter donations and donor information into Raiser’s Edge (RE), and verify if additional information is required for accurate processing of specific transaction types.
    • Serve as the interface with internal and external stakeholders relating to the gift administration; duties include completing gift agreement, reviewing incoming gift, pledge, dues, and event transactions to verify proper documentation for each.
    • Check and process online donations daily and ensure weekly cheques and donation forms are handed over to Finance.
    • Work with Finance to manage transference and recording of cash, credit card, wire, stock, pledges and grants.
    • Manage database interface with online donation portal and digital communications.
    • Issue receipts and acknowledgement letters to donors on weekly basis.
    • Keep proper filing of all donation records including updating the records in RE.
    • Assist in the annual IRAS reporting exercise.
    • Assist in providing donation summaries.
    • Manage audit matters.
  • Database Administration
    • Custodian of Constituent Records – managing records such as creating donor/new prospect records, gift records per gift agreements, relationship tagging, setup of action items, uploading of documents etc. in RE.
    • Perform regular database audits to ensure data integrity, and accuracy.
    • Data entry and maintain accurate database records for data integrity and reporting to various stakeholders.
    • Provide donation summary/financial report to donors, fundraisers and schools as and when required.
    • Generate mailing list for various internal publications for donors and prospects.
    • Assist in the rollout of the new CRM Project and work with team member on data migration exercise.
    • Custodian of Constituent Records – managing records such as creating donor/new prospect records, gift records per gift agreements, relationship tagging, setup of action items, uploading of documents etc. in RE.
    • Perform regular database audits to ensure data integrity, and accuracy.
    • Data entry and maintain accurate database records for data integrity and reporting to various stakeholders.
    • Provide donation summary/financial report to donors, fundraisers and schools as and when required.
    • Generate mailing list for various internal publications for donors and prospects.
    • Assist in the rollout of the new CRM Project and work with team member on data migration exercise.
  • Any other duties as assigned.

Qualifications

  • Diploma/Degree with at least 6 years of working experience in administration and database management.
  • Able to work independently and as part of a team; take initiative, a self-starter, proactive problem solver, perseverance; and maintain a high degree of professionalism, diplomacy, and confidentiality.
  • Maintain a high level of professionalism to communicate and work with internal and external stakeholders.
  • Strong organisational, and analytical skills, and ability to prioritise and manage more than one project simultaneously required.
  • Comfortable working in a complex, multi-department organisation and dynamic, fast- paced environment.
  • Perform well under pressure within time constraints with the highest degree of accuracy and effectiveness.
  • Strong computer literacy skills and the aptitude to learn new software required.
  • Experience working with broadly diverse groups of constituents such as donors, prospects, alumni, leadership, department directors, faculty, administrators, and professional colleagues preferred.

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Company Overview
Singapore Management University