SAP Ariba Support Consultant
The primary function of the SAP Support Consultant is to provide dependable and timely resolution for complex software issues related to SAP Ariba. The SAP Support consultant also possesses a strong focus on customer service and communication that results in an exceptional user experience.
Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
Adheres to KPIs, especially responsiveness SLAs and productivity goals.
Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Prior knowledge or experience in SAP Ariba as a technical consultant or as an end user is highly preferred
Exceptional written and oral communication skills; ability to listen and work with customers in real-time
Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
Proven ability to manage multiple tasks or projects with changing priorities
Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
Experience in a previous technical support or customer service role preferred
Bachelor’s degree or equivalent with a technical discipline or a minimum of 2 years of experience in SAP Support
EA License No. - 14C6941
Infinite Computer Solutions Pte. Ltd.