SAP Ariba Support Consultant

Infinite Computer Solutions Pte. Ltd.| Date Posted: 11-Jul-2019
EA Licence No: 14C6941|EA Personal Registration No: R1436393
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

The primary function of the SAP  Support Consultant is to provide dependable and timely resolution for complex software issues related to SAP Ariba. The SAP Support consultant also possesses a strong focus on customer service and communication that results in an exceptional user experience.

 

Key Tasks:

 

Incident Solving

     Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.

     Adheres to KPIs, especially responsiveness SLAs and productivity goals.

     Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.

     Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

 

Work Experience:

    Prior knowledge or experience in SAP Ariba as a technical consultant or as an end user is highly preferred

    Exceptional written and oral communication skills; ability to listen and work with customers in real-time

    Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction

    Proven ability to manage multiple tasks or projects with changing priorities

    Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds

    Experience in a previous technical support or customer service role preferred

 

Education

Bachelor’s degree or equivalent with a technical discipline or a minimum of 2 years of experience in SAP Support

EA License No. - 14C6941
 

Company Overview
Infinite Computer Solutions Pte. Ltd.