Manpower Singapore

Sales Service Analyst

Manpower Singapore| Date Posted: 12-Sep-2020
EA Licence No: 02C3423
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Job Nature:
Job Category:
Bachelor's / Honours

Job Description

Up to 2.9K / Sales Service Analyst / 1-yr renewable contract

Our client is an American MNC producing over 60,000 products under several brands. We are looking for a Sales Services Analyst to manage customers relations and ensure optimum alignment of Point of Sale Claims for product, customer, price and sales information.

Job Description:
  • Manage Customer Master Data requests, governance and processes
  • Maintain Customer Master Data quality, attributes and records
  • Ensure post account set-up activities are complete to make customer records business ready
  • Stay informed of Global Customer Master data changes.
  • Lead Onboarding of transnational channel partner POS data
  • Lead channel partner quality review process
  • Provide reports and dashboards to assigned business team or business leaders
  • Responsible for POS Issues and Resolution and act as direct liaison to business and channel partners to ensure timely and accurate sales data
  • Partner with business units and system developers to identify issues, define improvements and facilitate process/system enhancements to maintain highest possible level of accuracy and productivity
  • CRM processes including sales processes and sales operations analytics
  • Handles inquiries of limited scope and complexity such as use of chatter, logging on to the system etc. Prepares basic research and analysis on the CRM platform. Implements/executes CRM tactics identified in the SOP playbook.
  • Oversee new user setup request process and ensure correct access is provided

Job Requirements:
  • Bachelor's degree from an accredited university.
  • Two years of experience leading large, cross functional and complex process driven projects
  • Self-motivated, detail-oriented with demonstrated problem solving and decision- making skills
  • Strong analytical capability
  • Excellent problem solving, reasoning, and analytical skills
  • Excellent interpersonal, written and team collaboration skills
  • Must be able to manage multiple tasks simultaneously while adhering to deadlines
  • Strong excel skills & preferably with Power BI experience
  • Strong project management skills

Additional Information:
  • Working Location: Central - Ang Mo Kio
  • Working Hours: 8:00am to 5.15pm (Mon- Fri)

Interested applicants, please submit a detailed resume in MS Word Format or PDF together with a recent photograph to [Click Here to Email Your Resume] (Nurshafiqa binte Anwar - R1770652). Only shortlisted applicants will be notified.

Nurshafiqa Binte Anwar EA License No.: 02C3423 Personnel Registration No.: R1770652

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