Pet Lovers Centre

Retail Supervisor

Pet Lovers Centre| Date Posted: 8-Nov-2019
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Job Nature:
Position Level:
Experienced, Manager
Job Category:
'N' Levels / 'O' Levels, Diploma

Job Description

  • Manage the day-to-day business operations of a cluster of retail stores
  • Supervise Store In-Charge to ensure smooth business operations at the retail stores
  • Ensure staff are trained in all aspects of product, sales and customer service
  • Ensure workplace safety for customers, staff and pets
  • Ensure that all small animals in the store are well taken care of and in compliance with AVA guidelines
  • Ensure that stocks are replenished leaving no shelves empty
  • Ensure the deployment of manpower is carefully and properly administered
  • Ensure store readiness in preparation for store audit and mystery shopper audit
  • Manage and administer store / facilities repair work / store renovation work
  • Manage ad-hoc / periodic stock-take and/or stock-count exercise when required
  • Perform store visits and conduct daily line-check to ensure consistency of our corporate branding and store image
  • Responsible for hitting sales target / KPIs in line with business objectives
  • Responsible for visual merchandising and inventory management
  • Responsible for customer satisfaction and service recovery
  • Monitor and review staff’s work objectives or goals and his or her overall contribution to the organization
  • Keep abreast of product knowledge through continuous learning
  • Accountable for cash shortage, stock losses and stock variances
  • Adhere to all the retail SOP, company’s policies, processes and procedures
  • Handle and resolve staff issues / grievances
  • Plan staff duty roster
  • Handle and administer staff time management system


  • Minimum 3-5 years retail experience in supervisory position preferably with experience in managing retail chain stores
  • Possess excellent customer service skills, strong leadership, outstanding planning and coordination, interpersonal skills and ability to motivate a team of sales staff
  • Aggressive in sales and results oriented
  • Pleasant personality with good communications
  • Effectively bilingual in English & Mandarin, fast-paced, eye for details
  • Must be able to work on weekends and public holidays
  • Able to meet tight deadlines
  • Well-groomed with pleasant personality.


Interested Applicant, you may send your updated resume to [Click Here to Email Your Resume] 


We regret to inform that only shortlisted candidate will be contacted. 

Company Overview
Pet Lovers Centre