Lagardère Travel Retail

Retail Manager (luxury Fashion)

Lagardère Travel Retail| Date Posted: 11-Apr-2019
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Job Nature:
Position Level:
Job Category:
Diploma, Bachelor's / Honours

Job Description

The Retail Manager oversees the end-to-end operations of a few stores assigned to him / her in the Changi Airport. He or she will report to the Operations Manager and is accountable for the business results of the operations.


Main Responsibilites :

  • He/She is responsible for driving the store's sales performance and service performance.
  • He/She also engages in innovation and productivity initiatives for the store.
  • In order to drive seamless customer experience across channels, the Store Manager oversees the order fulfilment processes for customers in store.
  • The Store Manager operates in a fast-paced, diverse and customer-centric store environment.
  • He/She is responsible for cascading and operationalising headquarters directives to the store.
  • He/She is a resourceful, driven and a service-oriented leader who is able to multi-task and manage store operations effectively.
  • He/She will ensure efficient manpower planning and rostering to ensure smooth operations daily
  • He/She will be responsible for the selection of talents to ensure the operations has the best and competent talents
  • Work closely with buying team and Visual Merchandising team to ensure that the store is well stocked with the right inventory and adhere to brands' visual merchandising requirements.


Other Responsibilites :

  • Analyse service quality and customer satisfaction. Develop service operations.
  • Foster service innovation.
  • Optimise workforce for service excellence.
  • Communicate scheduled sales reports in accordance with organizational standards.
  • Develop a service recovery framework.
  • Develop an action plan to implement productivity and innovation initiatives.
  • Develop store security policies and procedures.
  • Establish rapport and cultivate relationship with customers.
  • Interpret information on sales goals and targets.
  • Lead and motivate team to contribute for productivity improvement and innovation.
  • Manage and maintain store facilities.
  • Manage order processing, fulfillment and returns of customer orders.
  • Manage resources to ensure smooth running of store operations.
  • Manage retail administration.
  • Manage service brand.
  • Manage store's/outlet's sales performance.
  • Monitor merchandising presentation and visual display.
  • Promote workforce diversity.
  • Provide direction and guidance to team leaders



  • Diploma or Degree in Business Management or Retail related discipline
  • At least 5 years Retial management expereince is a MUST
  • Excellent and proven Management skills
  • Expereince managing multiple retail stores operations from Luxury Fashion background
  • Ability to lead and deliver results under pressure
  • Team Player
  • Expereince managing up to 30 employees at multiple locations.
Company Overview
Lagardère Travel Retail