Restaurant Supervisor

Wine Connection Cooks / Commis Cooks | Date Posted: 10-Nov-2018
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Job Nature:
Position Level:
Entry Level, Experienced
Job Category:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

To assist the Food & Beverage team in overseeing and ensuring smooth operations in the outlets.

Job Responsibilities:

  • Maintain effective regular communications with relevant personnel at all levels.
  • Interacts positively and professionally with guests, colleagues and other departments as appropriate and required
  • Recommends and suggests specialties to guest, up sells whenever possible
  • Coordinate strategic, and operational activities related to food and beverage
  • Responsible for all ordering, inventory, stationary and stocks for daily use in outlet
  • Inspects table, glass, silver and chinaware for cleanliness and damages
  • Inspects service stations for cleanliness, functioning of equipment and sufficient supplies
  • Presents bill upon request and processes payment
  • Train staff in the outlet
  • Ensure that service team adheres and comply to company’s policies and procedures
  • Submit relevant reports to manager
  • Assist in developing the team’s understanding of customer service and to anticipate customer needs
  • Ensure product knowledge is accurately delivered to staff
  • Handle customer complaints and feedback
  • Ensuring that the handover, closing and opening procedures are completed in each shift
  • Conduct monthly inventory checks on all operating equipment and supplies
  • Ensure the cleanliness of the outlet is maintained throughout
  • To maintain a sound knowledge of the menu and presentation standards for food and drinks

Skills & Qualifications:

  • Interest in wine & service
  • Prior experience in Food & Beverage is required
  • Proactive and enjoy interactions with customers
  • Time and task management skills
  • Leadership skills
  • Attention to detail and able to lead a team
  • Able to settle any guest transaction via Food & Beverage Operational System (POS)
  • Hospitality minded and guest focused
  • Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.

Company Overview
Wine Connection Cooks / Commis Cooks