Refinery Concepts

Restaurant Manager

Refinery Concepts | Date Posted: 21-Nov-2018
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Job Nature:
Permanent
Position Level:
Manager
Job Category:
Qualification:
'N' Levels / 'O' Levels, Diploma

Job Description

Responsibilities:

  • Lead daily operations efficiently through guiding team members
  • Induct, mentor and train junior staff to achieve guest satisfaction
  • Recommend and upsell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
  • Enhance customer service quality by ensuring action plans are carried out
  • Implement plans to ensure efficient use of resources and minimise wastage
  • Provide prompt and excellent customer service to guests
  • Cultivate a cohesive, collaborative and high-performing culture to heighten staff morale
  • Strategize manpower planning to support operational needs within budget
  • Handle guest complaints with care and provide service recovery options
  • Ensure smooth implementation of new F&B products

Requirements:

  • Diploma in any field
  • At least 10 years of relevant experience, including 3 years of managerial experience
  • Excellent communication, interpersonal, leadership and organisational skills
  • Able to perform in a fast paced environment
  • Willing to work 6 days rotating shift, on weekends and public holidays
  • Business and financial acumen to achieve profitability targets will be advantageous
Company Overview
Refinery Concepts