Paradise Group Holdings Pte Ltd

Restaurant Manager

Paradise Group Holdings Pte Ltd| Date Posted: 7-Feb-2020
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description

  • Reports to the Area Manager.  Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety. 
  • Take responsibility for the business performance of the restaurant.
  • Analyse and planning restaurant sales levels and profitability.
  • Prepare reports at the end of the shift/week, including staff control, food & cash control and sales.
  • Create and execute plans for department sales, profit and staff development.
  • Accountable for labour and F&B costing matters including inventory control and conducting bi-monthly stock.
  • Plan and coordinate menus.
  • Manage filing system and read company emails.
  • Handle disciplinary issues, conducting Annual review and confirmation of staff.
  • Provide effective leadership to the food and beverage Teams to ensure targets are met.
  • Constantly review, evaluate operations/procedures and suggest improvements to the management
  • Coordinate the entire operation of the restaurant during scheduled shifts
  • Respond to customer complaints.   Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customer into return customer
  • Ensure all employees adhere to the company's uniform standards
  • Meet and greet customers and organise table reservations
  • Advise customers on menu and beverage choice
  • Conduct orientation and training & coach new trainees
  • Plan staff duty roster and cleaning duties
  • Update GRN and perform e-Procurement
  • Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
  • Maintain high standards of quality control, hygiene, and health and safety
  • Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
  • Perform banking duties
  • Collect e-feedback from guests using iPad
  • Upsell desserts to customer
  • Upsell promotion and PGR membership
  • Any other appropriate duties and responsibilities as assigned 

Requirements: 

  • Diploma with Hospitality or F&B Management Experience 
  • At least 8 year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Food/Beverage/Restaurant Service, Hotel Management/Tourism Services or equivalent.
  • Able to converse in Mandarin and Cantonese will be added advantage,(in order to liaise with Mandarin and Cantonese speaking associates)
  • Proficiency in Microsoft Office Applications 

 

 

Company Overview
Paradise Group Holdings Pte Ltd