Creative Eateries

Restaurant Manager

Creative Eateries| Date Posted: 25-Sep-2020
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

 

Overall Job Objectives

The Restaurant Manager bears the overall responsibility for the profitability of the chain restaurant outlet. He/She has to perform outlet-level support functions, including customer service, scheduling, handling day-to-day operations, cashiering, closing of the till, ordering inventory, and back office support. He/She oversees the recruitment, training and motivation of staff, maintains quality control, manage inventories, and uphold hygiene, cleanliness, health and safety standards in the dining area. The role would require him/her to create a service-oriented culture and enhance the customer experience. He/She should also support employees in maximising revenue generation. He/She needs to maintain composure when facing stressful situations.

 

Core Responsibilities

Business Management

  • Participates and assist Operations Manager to work with chefs and other personnel to plan creative menus that are flavourful and popular with customers
  • Assist in ensuring smooth day-to-day operation of the restaurant
  • Assist Operations Manager to work with other management personnel to plan advertising and marketing strategies and any special restaurant functions
  • Safe-keep of company properties
  • Attain all financial targets
  • Manage and implement business continuity plans
  • Manage crisis situations and prepare incident reports
  • Participate in negotiations
  • Assist in sending daily sales report
  • Monitor income and expenses
  • Administer purchasing and receiving procedures
  • Implement loss/risk prevention
  • Provide information for management decision making
  • Facilitate compliance with legislative and regulatory requirements
  • Manage compliance with F&B hygiene policies and procedures
  • Identify and establish internal and external stakeholder relationships
  • Contribute to innovation process within own scope of work in the business unit
  • Foster service innovation
  • Solve problems and make decisions at managerial level

Leadership and People Management

  • Lead the team on each shift and ensure the company service standards are upheld
  • Plan direct hiring, training, and scheduling of food service personnel
  • Lead with service vision and foster service innovation
  • Lead team to implement changes and improvements
  • Manage cross functional and culturally diverse teams
  • Optimise workforce for service excellence
  • Conduct orientation and training
  • Conduct staff performance assessment during year-end review
  • Maximise productivity within staffs through engagement
  • Boost morale by motivating team members through capability development
  • Develop self to maintain professional competence at managerial level

Food and Beverage Production and Service

  • Collaborates with chefs for efficient provisioning and purchasing of supplies
  • Estimate food and beverage costs
  • Supervise portion control and quantities of preparation to minimise wastes
  • Perform frequent checks to ensure consistent high quality of preparation and service
  • Manage cost and quality controls
  • Manage site/outlet and equipment maintenance

Service Excellence

  • Investigate and resolve complaints concerning food quality and service
  • Enhance the customer experience and ensure customer satisfaction
  • Promote positive work environment by creating service culture
  • Maintain service quality and professional etiquette
  • Analyse service quality and customer satisfaction

Workplace Safety and Health

  • Conduct food and beverage hygiene audit

 

Requirement

  • Minimum Diploma or equivalent
  • And/or 2 years of relevant experience in the F&B Industry
  • Communicate in English and 1 other language
  • Willing to rotate shifts
  • Willing to work on weekends and public holidays
  • Strong communication, interpersonal and management skills
  • Customer-driven and viligant
  • Passionate in providing excellent management
  • Diligent and dedicated to improve service quality and bring in more revenue for the business
  • Work independently and in a team
  • Possess enthusiasm and keen to get feedback for improvement
  • Open-minded to receive feedback and different ideas
  • Keen on details, organised and meticulous
  • Self-starter and possess a positive ‘can do’ attitude
Company Overview
Creative Eateries