Park Hotel Alexandra

Reservations Sales Officer

Park Hotel Alexandra| Date Posted: 22-May-2019
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

 

  • To handle inquiries and obtain correct information regarding details of reservation.
     
  • To answer, confirm and process reservation requests.
     
  • To ensure all information pertaining to reservations are properly taken and entered into the system.
     
  • To familiarize with the regular callers and acknowledge them by using names and telephone courtesy.
     
  • To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.
     
  • To politely turn down on closed out dates and offer to book an alternative date or recommend another PHG Hotel.
     
  • To keep up-to-date rooms available for sale and changes in hotel room rates.
     
  • To help maximize room sales by up-selling.
Company Overview
Park Hotel Alexandra