Reservations Sales Executive
To handle inquiries and obtain correct information regarding details of reservation.
To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
To familiarize with the regular callers and acknowledge them by using names and
To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.
To politely turn down on closed out dates and offer to book an alternative date or recommend another PHG Hotel.
To keep up-to-date rooms available for sale and changes in hotel room rates.
To maintain and update a Reservation Request Form File.
To help maximise room sales by up-selling.
Any other suitable tasks as and when assigned by Assistant Reservations Manager.
Park Hotel Farrer Park