Reservations Sales Executive

Park Hotel Farrer Park| Date Posted: 11-Jun-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

To handle inquiries and obtain correct information regarding details of reservation.

To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.

To familiarize with the regular callers and acknowledge them by using names and

telephone courtesy.

To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.

To politely turn down on closed out dates and offer to book an alternative date or recommend another PHG Hotel.

To keep up-to-date rooms available for sale and changes in hotel room rates.

To maintain and update a Reservation Request Form File.

To help maximise room sales by up-selling.

Any other suitable tasks as and when assigned by Assistant Reservations Manager.

Company Overview
Park Hotel Farrer Park