Research & Consulting Senior Manager/Asst Director (3-yr contract), ISE

Singapore Management University| Date Posted: 28-Nov-2019
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Job Nature:
Position Level:
Senior Manager
Job Category:
Bachelor's / Honours

Job Description

  • The role will support ISE (Institute of Service Excellence) in its mission with a focus on research and thought leadership by developing high quality Singapore- and Asian- based research on service excellence and consulting research projects. The role would be involved in the following:
  • Resource Management Coordinator
    • Assist Head of Research & Consulting in managing and coordinating research resources, including managing project schedules
  • CSISG Studies
    • Oversee analysts’ data processing and analysis of research data to ensure accuracy and depth of findings.
    • Conduct statistical analysis, environmental scanning, analysis of trends to develop insights to assist in decision- and policy-formulation.
    • Analyze services sector trends for emerging issues and dovetail trend analysis with customer satisfaction research.
  • CSISG Membership Reports
    • Generate timely and accurate membership reports for clients.
    • Conduct cross-checking of other analysts’ research work to ensure accuracy.
    • Present findings from membership reports for clients.
  • Consulting Research projects
    • Monitor and analyze the outcomes of consulting projects as well as guiding and counseling team members.
    • Client engagement for consulting research projects including understanding clients’ research needs as well as development and crafting of proposals.
    • Plan and develop research methodology, questionnaires, data processing/cleaning, analysis, reporting.
    • Present key insights to clients.
  • Business Development for Research Consulting Projects
    • Develop research project proposals and reports for consultancy and research requirements.


  • A degree in Business, Economics, Statistics or other related fields.
  • Minimum 5 to 7 years of experience in a research or consultancy role.
  • Strong data analysis skills and able to work with large datasets.
  • Meticulous with strong verbal and written communication skills in English are required.
  • Experience in the use of statistical software packages and database language such as SPSS, R and SQL.
  • Good understanding of research methodologies and able to perform data analysis
  • Able to work with large datasets
  • Familiar with both quantitative and qualitative research methodologies.
  • Experienced in the use of statistical software packages like SPSS or R
  • Team player with excellent interpersonal
  • Self-motivated and able to work independently to meet tight deadlines.
  • A keen learner who is curious to discover news insights.
  • Willing to pick up new research skills as needed.
Company Overview
Singapore Management University