Representative, Casino Events & Promotions
Marina Bay Sands Pte Ltd| Date Posted: 15-Jun-2019
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD
- Manage and assist in promoting special events and promotions
- Gather customer feedback on current casino events and promotions
- Complete required documentations in an auditable and timely manner
- Assist in overall planning, promotion evaluation and coordination of events logistical support
- Assist with audit department for submission of relevant documents
- Assist Casino Events and Promotion Officers with Audit department for submission of relevant documents
- Handle customers enquires and direct complaints in a efficient and professional manner
- Assist and host a variety of casino events and promotions, such as Lucky Draw, Dinner Party, Theme party and other Special Events.
- Coordinate with the team in the preparation of MC script for relevant events and promotion; if need be Emcee for Casino Events and Promotions.
- Protect assets of the company and customers against theft and fraud either by the public or team members
- Ensure that company policies and customer information are kept in confidence
- Work with external parties, internal departments and team members in the execution of events and promotions in accordance to the company policies and procedures; and deliver information required by the management team; when required
- Maintain high standard of customer service professionally especially when dealing with customers
- Minimum high school education at least 1 year of experience in customer service or hospitality industry
- Experience in dealing with customer complaints and enquiries would be an advantage
- Portray confidence and friendliness to attract customers/audienceâ€™s attention on stage and off stage.
- Display an outgoing personality with good communication and customer service skills
- Well groomed, professional appearance with the ability to identify visual and aural cues
- Work inside and continuously maneuver in and around all areas of the casino with good manual dexterity
- Able to work on rotating shift in a fast pace environment and stressful situation