Representative, Casino Events & Promotions

Marina Bay Sands Pte Ltd| Date Posted: 15-Jun-2019
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE

  • Manage and assist in promoting special events and promotions
  • Gather customer feedback on current casino events and promotions
  • Complete required documentations in an auditable and timely manner
  • Assist in overall planning, promotion evaluation and coordination of events logistical support
  • Assist with audit department for submission of relevant documents
  • Assist Casino Events and Promotion Officers with Audit department for submission of relevant documents
  • Handle customers enquires and direct complaints in a efficient and professional manner
  • Assist and host a variety of casino events and promotions, such as Lucky Draw, Dinner Party, Theme party and other Special Events.
  • Coordinate with the team in the preparation of MC script for relevant events and promotion; if need be Emcee for Casino Events and Promotions.
  • Protect assets of the company and customers against theft and fraud either by the public or team members
  • Ensure that company policies and customer information are kept in confidence
  • Work with external parties, internal departments and team members in the execution of events and promotions in accordance to the company policies and procedures; and deliver information required by the management team; when required
  • Maintain high standard of customer service professionally especially when dealing with customers

JOB REQUIREMENTS

  • Minimum high school education at least 1 year of experience in customer service or hospitality industry
  • Experience in dealing with customer complaints and enquiries would be an advantage
  • Portray confidence and friendliness to attract customers/audience’s attention on stage and off stage.
  • Display an outgoing personality with good communication and customer service skills
  • Well groomed, professional appearance with the ability to identify visual and aural cues
  • Work inside and continuously maneuver in and around all areas of the casino with good manual dexterity
  • Able to work on rotating shift in a fast pace environment and stressful situation