Regional Salesforce Effectiveness Specialist (Pharma MNC, SQL)

Recruit Express Pte Ltd| Date Posted: 22-Jul-2020
EA Licence No: 99C4599|EA Personal Registration No: R1551708
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Job Nature:
Permanent, Contract
Position Level:
Experienced, Manager
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Responsibilities include but not limited to:

• Ensure efficient and effective assistance is given to Regional SFE Solutions Manager to enable an efficient and continuous functioning of Corporate CRM solutions.

• Coordinate business processes, functional gap analysis and document it along with the standard procedure for the MIS migration 

• Understand the each country Sales and Marketing business processes then map into the corporate CRM solutions.

• Work closely with Singapore SFE to provide MIS administrational support includes MIS user creation, configuration changes, brick settings, Doctor Information updates, Target & Priority updates and end user trainings. Allocate 20% effort for providing SG MIS administrational support with Singapore SFE.

• Comprehensive technical knowledge of MIS in terms of the operational level and the back end DB structure

• Identify the operational issues of MIS and provide the solution or workaround

• Effectively manage the relationship with stakeholders, HQ and IT

• Deliver the accuracy of KPIs through Business Intelligence solutions

• Participate MIS UAT and coordinate it with country

• Support MIS training of all country SFE via documents, checklists and materials

• Process refinement specifically related to designing Sales centric business processes

• Collaborate with business stakeholders and across Sales and Marketing in gathering, coordination, analysis and documentation of requirements using appropriate methodologies

•   Maintain good working relationship with customers, peers and other departments

•   Identification of continuous improvement within your areas of responsibility

•   Perform related duties as assigned by your manager


Required requisites

i)    Experience and qualification

       1. Minimum 5 years as a Business Analyst and/or Sales Operations role

2. Minimum 3 years working experiences with, Microsoft CRM and other CRM solutions

3. Prior experiences with CRM solutions roll out and/or roll out coordination

4. Prior experience with Sales KPIs analytics

5. An understanding of key database concepts and architecture of relational databases (e.g. Data Model)

6. Prior experiences on the end user trainings and supports

7. Able to handle a volume of documentations, training materials etc. 


ii)   Competencies and soft skills


        1.    High-energy, detailed-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results

        2.    High level of verbal and written communication skills with both technical and business teams

        3.    Able to manage multiple tasks

        4.    Maintains changes by writing and updating procedures



Interested candidates please send a copy of your resume to [Click Here to Email Your Resume] 

Email Subject: Regional SFE Business Analyst – Leon

Leon Leong De Cong

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599


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