Regional Live Chat Specialist (Social Media | Gross up to $4000 | East)

• World’s Largest Social Network MNC - Social Media platform
• Basic up tp $3,200 + Incentive up to 500 + shift allowance + bonus (gross up to $4000!)
• Regional market exposure - Oceania, SEA, India
• Permanent position
• #fasthire

 

Working location: Kembangan

 

Working hours:
5 days from Mon to Sun/44 hours per week, Shifts between 4.00am to 11.00pm (depends on country supporting)

 

Commencement date: 14 December 2020/January 2021

 

Responsibilities:

• To provide post-sales customer service support / troubleshooting support through LIVE chats & emails to the client’s B2B customers. (Online advertising)
• Work closely with our partners to support our advertising customers and deliver consultative support and education on our client’s products
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
• Gather client and partner feedback to enhance ad products and the customer experience

 

Requirements:

• Diploma/degree in any industry with at least 3 years working experience
• Have experience as Customer Service or Client Service in using phone calls/emails
• Possess experience in live chat is an added advantage
• Good proficiency in English (written and spoken) in order to liaise with regional market associate

 

Interested please send your updated resume to Vivian:
[Click Here to Email Your Resume]

 

R2090138 liew chien hui (vivian)
11C5781 ScienTec Consulting Pte Ltd