Regional Engineer (Industrial Printer-Technical Escalation & Training)

GMP TECHNOLOGIES (S) PTE LTD| Date Posted: 31-Jul-2020
EA Licence No: 09C3051|EA Personal Registration No: R1104671
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description



Technical training

  • Understand the new product, through attending trainings and learning from various internal sources.
  • Prepare the training material and information.
  • Organise and conduct training programs to engineers in the region.
  • Evaluate the engineers capabilities through regular tests
  • Prepare training calendar.


Regional Technical Escalation Point

  • Window point for all the technical escalation from the region.
  • Simulate the problems and provide suitable solution.
  • Engage with Regional headquarters for technical matters.
  • Interact with Regional headquarters, Sales team and countries for any specific product rework and market recovery plan.


New products

  • Align with internal state holder on support structure.
  • If there is any need, evaluate the new product to understand the specs and key features for proactive support. Hardware, Application.
  • Upload drivers and updates to the company website.


Online Information sharing

  • Update CS intranet and internal Technical sites for Service kits, product information for Regional engineers and Service partner sharing.
  • Maintain E learning system and conduct online training sessions.


Product performance report

  • Prepare regular and special reports for the assigned products.
  • Feedback to parts planning on the failure trend and abnormal cases to assist the parts stocking.


Client Escalation Visits

  • Visiting customer locations for evaluation of the situation and performing any escalated repairs.



  • Minimum Diploma in Engineering with at least 2 year of relevant working experience on Large Format Printer and Scanner.
  • Ability to analyse wide range of products hardware failures, repair and troubleshoot to component level.
  • Knowledge of wide range of applications related to printing, Wired and wireless networking and product specific industry knowledge.
  • Basic colour management skill.
  • Experience as a technical trainer


To apply, please click "Apply Now" or visit and search for job reference: 15816

We regret that only shortlisted candidates will be notified.


GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Tan Wai Peng  |   Registration No: R1104671


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