UOB Kay Hian Pte Ltd| Date Posted: 24-Aug-2019
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma
Attends to Customers (both internal and extenal). Responds in a professional and courteous manner to both walk-in and phone-in customers by providing timely information and services.
- Provide excellent customer care at all times maintaining friendly and courteous demeanour
- Adhere to standard operating procedures to ensure continuity of service :
- answer, screen and forward incoming calls, including assist in making overseas calls.
- responds in a professional and courteous manner to customers over the phone and walk-in
- direct the visitors and allocate room to expected arrivals
- ensure that all transactions and documents are handled diligently.
- assist in meeting room bookings when approached by staff
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a satisfactory level of quality customer service.
- Build strong relationship and liaise with other departments when required..
- Performs other duties as assigned, requested or deemed necessary by management.
- Proven work experience as a Receptionist, Front Office Representative or similar role.
- Pleasant personality with a customer service attitude.
- Good telephone etiquette and verbal communication skills.
UOB Kay Hian Pte Ltd