UOB Kay Hian Pte Ltd


UOB Kay Hian Pte Ltd| Date Posted: 24-Aug-2019
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Job Nature:
Position Level:
Job Category:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Attends to Customers (both internal and extenal). Responds in a professional and courteous manner to both walk-in and phone-in customers by providing timely information and services.


Responsibilities :

  • Provide excellent customer care at all times maintaining friendly and courteous demeanour
  • Adhere to standard operating procedures to ensure continuity of service :
  • answer, screen and forward incoming calls, including assist in making overseas calls.
  • responds in a professional and courteous manner to customers over the phone and walk-in
  • direct the visitors and allocate room to expected arrivals
  • ensure that all transactions and documents are handled diligently.
  • assist in meeting room bookings when approached by staff
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a satisfactory level of quality customer service.
  • Build strong relationship and liaise with other departments when required..
  • Performs other duties as assigned, requested or deemed necessary by management.



  • Proven work experience as a Receptionist, Front Office Representative or similar role.
  • Pleasant personality with a customer service attitude.
  • Good telephone etiquette and verbal communication skills.
Company Overview
UOB Kay Hian Pte Ltd