Quality Service Associate (Callcentre) Office hours 5 days workweek!

Recruit Express Pte Ltd| Date Posted: 27-Jun-2019
EA Licence No: 99C4599|EA Personal Registration No: R1333503
Save Job
Job Nature:
Contract, Temporary
Position Level:
Entry Level, Student Job
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

Responsibilities: 

  • Provide “hassle-free” appointment experience to our patients
  • Prompt, friendly & helpful response (i.e. within 3 rings to patient’s request)
  • Assist patients to be seen by doctors with the earliest available appointment date
  • Identify and implement continuing service improvements amongst team members
  • Provide access and utilise meaningful data to improve service improvement and service recovery
  • Cultivate teamwork and knowledge-based organisation
  • To provide guidelines for projecting a good corporate image and extending quality public relations to all patients and visitors
  • Managing incoming and outgoing calls to ensure that customer’s queries, appointments and referral of services are answered professionally, in accordance with the company's telephone standards.

Requirements:

  • Min GCE N/O or ‘A’ Levels / Diploma and above
  • Keen interest in the healthcare/ medical industry
  • Able to start work immediately

If you meet the requirements of this role, please email a detailed resume in Word document to Denyse Nicole Tan Shu Qin.
CEI Registration No.: R1333503
Email: [Click Here to Email Your Resume]


*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express Pte Ltd
EA Licence No. 99C4599

Company Overview
Recruit Express Pte Ltd