Quality Assurance Specialist

Arvato Digital Services Pte Ltd| Date Posted: 24-Oct-2019
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Duties & Responsibilities

  • Intrepret, build upon, and comply quality assurance standards
  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
  • Identify training needs and take action to ensure company-wide compliance
  • Pursue continuing education on new solutions, technology, and skills
  • Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
  • Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs
  • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Provide training and support to quality assurance team on systems, policies, procedures and core processes


  • Excellent problem resolving skills including influencing and negotiation skills
  • Commitment to customer service
  • Knowledge on using Microsoft Office products
  • Professional certification such as Six Sigma, Quality Engineer, or Quality Auditor
  • Superb computer competence, including database management
  • Knowledge of quality assurance terminology, methods and tools
  • Demonstrated knowledge of testing best practices, version control practices and defect management practice
Company Overview
Arvato Digital Services Pte Ltd