Quality Assurance Officer (General Insurance) @ Novena - Up to $2,900 + PB

Success Human Resource Centre Pte Ltd| Date Posted: 4-Mar-2021
EA Licence No: 97C4832|EA Personal Registration No: R1107386
Save Job
Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

  • Contract
  • Novena
  • Monday – Friday (9.15am – 6.45pm)
  • Up to $2900


  • Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
  • Prepare, track and send QA related reports to the management and team (NMD, SQ monthly, Penalty points table)
  • Keep track on all the status of QA cases from beginning to end process and provide update to management
  • Review 15 closed sales calls per day.
  • Report potential serious call quality issues immediately to Team Managers and/or escalation to Sales Manager for action and monitor correction of errors
  • To record into master file excel report for all QA cases audited
  • Ensure that Team manager closes case with investigation findings/ comments/ action taken to ensure all flagged cases are completed within T + 2 days
  • Ensure all QA forms are duly signed by agent and Team manager with T + 2 days
  • To ensure all QA forms are neatly filed into the QA folders
  • Email to Team manager before lunch to confirm daily submission errors
  • Update and email New Management’s Decision (NMD) report for all stakeholder timely review
  • Update and email the latest Penalty points table to the team
  • Update and improvise service quality deck to meet business need from time to time.
  • Email to Team manager and ASD admin the finalized penalty points
  • Ad-hoc administrative duties. ( Transcripts, briefing session on QA issues)
  • Sharing of QA findings and role play with new hires.
  • Submit GI code application of new hires to Group Compliance for their approval.
  • Submit IT systems (i.e. Dialer/ Email/ LAN/ Manual ID) to ASD IT admin for new hires
  • Update or design QA form as required from the management


  • Contract (Renewable subjected to performance)


  • Novena


  • Up to $2,900 + PB

Working hours:

  • Monday – Friday (9.15am – 6.45pm)


  • Certified with BCP/PGI
  • Proficieny in Mandarin to handle Mandarin calls
  • Experience in Telesales environment preferred
  • Familiar with General Insurance products

Interested applicants, kindly email your detailed resume (MS Word format is preferred):


[Click Here to Email Your Resume] (Reg No: R1107386)


Please ensure that applications sent through email are no bigger than 1Mb.


We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.


Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Company Overview
Success Human Resource Centre Pte Ltd