CAREERSTAR INTERNATIONAL

Quality Assurance Manager / 5.5 days / Jurong East

CAREERSTAR INTERNATIONAL| Date Posted: 1-Jul-2020
EA Licence No: 03C3254|EA Personal Registration No: R1986511
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Job Nature:
Permanent
Position Level:
Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Job Highlight: 

  • Competitive Remenuration & Benefit
  • Great working environment

Job Description: 

  • Maintain and develop internal support and call centre quality standards
  • Review a subset of customer service conversations calls & emails
  • Assess support interactions based on internal standards
  • Accompany evaluations with meaningful and constructive feedbacks
  • Analyse all customer service metrics and how the team’s performance affects the KPI’s
  • Create strategies to improve support KPI’s
  • Assist customer service with their performance in specific instructions and constant support
  • Map the need for training guidelines and programs for customer service
  • Monitor customer service performance and team level
  • Reports on customer service evaluation and performance to the Team Manager
  • Contribute to the team culture in a positive manner

Job Requirements:

  • Minimum 2 year(s) of working experience is required for this position
  • Strong time management skills
  • Meticulous and detail-oriented
  • Ability to complete multitask within given timeline
  • Singaporeans preferred

 

Company Overview
CAREERSTAR INTERNATIONAL