EPS Consultants Pte Ltd

QA Executive

EPS Consultants Pte Ltd| Date Posted: 16-Aug-2019
EA Licence No: 95C5630|EA Personal Registration No: R1879308
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

This is a 2 year direct contract position with a highly reputable and large organisation.

Responsibilities

  • Reports to the contact centre manager
  • Responsible to attain excellent service quality across the call centre.
  • Assist to review all processes, identify improvements and make recommendations to improve the overall performance.
  • To ensure that all evaluators are well-calibrated for call monitoring
  • Perform call audits, coach & motivate staff
  • Conduct trainings & regular knowledge sharing meetings to share important lessons learnt and information
  • Maintain Knowledge-Base Repository
  • Involved in ad-hoc projects as assigned by manager

Requirements

  • Diploma or Degree holder
  • At least 3 years working experience in a contact / call centre environment
  • Strong command of English and Mandarin/Malay/Tamil
  • Proficient in MS Office applications, especially power point & excel.
  • Possess excellent customer service, communication, training and interpersonal skills
  • Able to work in a fast paced environment
  • High standards of customer service, honesty and integrity
  • Ability to work independently and as part of a diverse team
Company Overview
EPS Consultants Pte Ltd