Public Healthcare Clinical Operations SM/ AD (Project)

Recruit Express Pte Ltd| Date Posted: 25-Dec-2019
EA Licence No: 99C4599|EA Personal Registration No: R1551708
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Job Nature:
Permanent, Contract
Position Level:
Senior Manager, Top Management
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

  • Under the general direction the Nursing Director and with oversight from the Executive Director of Business Operations, the Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions.
  • The Operations Manager has responsibility for Service, Operations/Finance, Data Management, Personnel Management, Materials Management and Equipment, Quality Control and Data Collection and Reporting.
  • As a lead member of the Patient Care Team, the Operations Manager is responsible for responding to need of patients and family members and takes a proactive role in the efficient operation of the unit.
  • This role will also be responsible for the coordination and monitoring of schedules, payroll, patient classification, and other systems to support the patient care unit.


Principle Duties And Responsibilities:



  • As a member of the Patient Care Team, the Operations Manager is responsible for ensuring that the patient and family members are attended to in a professional manner.
  • The Operations Manager is responsible for responding to the needs of the patient/family members in a timely manner and maintains a professional and friendly demeanour at all times.
  • As a lead member of this team, the Operations Manager is also responsible that other members of the team are responding to the needs of patients and families in a timely and professional manner.
  • The Operations Manager will work cohesively as a member of the Patient Care Team, and will take a proactive role in ensuring the smooth and efficient operation of the unit.
  • Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.


Operations And Finance:

  • Works cooperatively with the Nursing Director and Nursing Finance Manager to develop and maintain systems for collecting information to measure unit (s) of productivity.
  • Monitors management report expenditure, reports findings to Nursing Director and initiates plan as appropriate.
  • Assists with the collection and analysis of budget information
  • Completes weekly payroll (s) and enters data for schedules and actual staffing into
  • Staff system. Maintains Patient Classification system daily.
  • Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover, license renewal, in-services/competencies, educational records.
  • Meets with Executive Director of Business Operations on a frequent basis and as needed to ensure consistency of processes.


Data Management:

  • Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems.
  • Primary systems include scheduling, payroll, and patient classification.
  • Develops and maintains systems to ensure confidentiality and integrity of patient record in compliance with hospital policies, procedures, and standards.
  • Contributes to the development of policies, procedures and systems which assure the effective operational functioning of the unit.
  • Produces and maintains management data related to the operational needs and projects.


Human Resources:

  • Supervises the daily activities of the Unit Coordinator to ensure optimum performance.
  • Oversees the maintenance of confidential personnel, changes of status, terminations and personnel requisitions.
  • Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory requirements and maintains records.
  • Participates in hiring, terminating, and performance evaluations of unit coordinators and other personnel as directed.
  • Schedules unit coordinators time and approves changes, as appropriate.
  • Oversees and/or coordinates department orientation.
  • Supports Staff as a resource in information systems.


Materials Management/Equipment:

  • Coordinates and maintains systems for: (a) control group of inventory levels: (b) outside purchasing of supplies and equipment and capital equipment.
  • Establishes and maintains levels of regular supply items 
  • Keeps audit trail of equipment ordered and received.
  • Ensures that equipment is safe and in proper working condition in coordination with other departments.
  • Maintains accurate inventory of equipment essential to unit.
  • Collaborates with Patient Care team in obtaining information/planning on new products/technology; facilitates the introduction of new equipment/supplies.
  • Generates and submits operating and capital budget requests based on the unit/patient care needs in conjunction with appropriate resources.



  • Collaborates with Nursing Director to keep unit regulatory ready, demonstrating knowledge of regulatory guidelines and ability to participate in unit quality programs.
  • Participates in quality improvement projects.
  • Member of Safety Committee, as assigned.


Other Duties:

  • Participates on Nursing, Hospital, or Partner’s Healthcare System teams, as appropriate.
  • Assists Nursing Director (s) in creating and implementing systems with filing and distribution of information (i.e. policy changes, announcements, staff meeting minutes and maintains bulletin boards, email lists, and manuals.)
  • Completes special projects. Develops and participates in projects to enhance operations.
  • Performs other duties, as assigned.



  • Min Degree in a related field from a recognized university
  • Min 5-10 years experience in clinical operations
  • Excellent communication skills is a must
  • Good management skills of team


If you are interested in the position, do kindly drop your most updated resume to [Click Here to Email Your Resume]  (Attn: Ops SM/ AD - Leon)

Thank You.


Leon Leong De Cong


Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599


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