inCall Systems Pte Ltd

Project Executive

inCall Systems Pte Ltd | Date Posted: 23-Jul-2018
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma

Job Description

Roles and responsibilities:

  • Coordinate operations between internal and external departments
  • Ensure the timely submission of reports by the reporting team
  • Analyse and monitor trends and reports
  • Propose and implement action plans based on analysed trends
  • Monitor problematic and escalated cases to ensure they are resolved in a timely manner
  • Identify and alert relevant stakeholders of potential escalation of complaints
  • Plan and implement training programmes, as well as review and update training curriculum where necessary


Requirements:

  • Candidate must possess at least a Diploma in any discipline
  • Experience with Contact Centre operations is preferred
  • Must be driven, analytical and detail-oriented
  • Ability to work under pressure and with tight deadlines
  • Excellent written and verbal communication skills
  • Customer-focused, proactive and a team player
Company Overview
inCall Systems Pte Ltd
inCall Systems is an Outsourced Business Service Provider which offers end-to-end integrated marketing solutions that delivers results. http://www.incallsystems.com Leveraging on our core expertise in Database, Customer Interaction Centre and Direct Marketing Solutions, we support our clients to achieve their business objectives of acquiring, retaining and growing customers. inCall Systems adds value to customer interactions at every stage of the customer lifecycle, from acquisition to customer care, from planning a marketing campaign to analyzing its effectiveness and drawing lessons for future programs. To deliver totally professional and integrated solutions and services to our clients, inCall Systems has equipped itself with the latest in call centre and CRM technologies, and works with top consultancies and specialist providers to make the best out of its technology, people and processes. Our integrated approach and industry expertise give us the ability to provide singul