inCall Systems Pte Ltd

Project Executive

inCall Systems Pte Ltd | Date Posted: 3-Oct-2018
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Roles and Responsibilities:

  • Coordinate operations between internal and external departments
  • Ensure the timely submission of reports by the reporting team
  • Analyse and monitor trends and reports
  • Propose and implement action plans based on analysed trends
  • Monitor problematic and escalated cases to ensure they are resolved in a timely manner
  • Identify and alert relevant stakeholders of potential escalation of complaints
  • Plan and implement training programmes, as well as review and update training curriculum where necessary

Requirements:

  • Candidate must possess at least a Diploma in any discipline
  • Experience with Contact Centre operations is preferred
  • Must be driven, analytical and detail-oriented
  • Ability to work under pressure and with tight deadlines
  • Excellent written and verbal communication skills
  • Customer-focused, proactive and a team player
Company Overview
inCall Systems Pte Ltd