Programme Co-ordinator (2 days per week)

NTUC Health Co-operative Ltd| Date Posted: 17-Sep-2019
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Job Nature:
Temporary
Position Level:
Entry Level
Job Category:
Qualification:
Diploma

Job Description



To assist the programme manager in maximizing the Braddell Height Assisted Living Project (BHALP) in the areas of revenue, quality service, customer care standards and profitability.

PRINCIPAL ACCOUNTABILITY
  • To support the operations with the purpose of achieving key customer targets and optimizing profits through customer acquisition


CUSTOMER SATISFACTION
  • Ensure high standards of customer experience in the delivery of services
  • Follows up on service orders and provide timely feedback and appraisal to manager
  • Responsible for maintaining a high level of customer engagement with the client


OPERATIONS
  • Promote BHAL service to achieve key customer targets
  • Check on customer bookings and service scheduling. Ensure timely service delivery
  • Contact customers on service package expiry and promote renewals
  • Submit all petty cash reimbursements for manager's approval
  • Responsible for banking-in of sales money
  • Ensure all management records, cancellation and/or discharge, complaints and compliments, etc are properly recorded
  • Ensure the proper administration of customer registration, service confirmation, service co-ordination with partners and case management
  • Assist manager with all reports and records for timely submission. Examples of reports include new customer report, customer satisfaction survey, service utilization, etc


LOCAL MARKETING
  • Assist the manager in maintaining a good level of engagement with community partners and service providers
  • Assist in gathering information and recommend new services and/or activities
  • Maintain sufficient inventory of marketing materials


Requirements
  • Able to work minimally 2-3 days a week on an adhoc basis
  • Diploma in any discipline
  • Able to communicate effectively
  • Possess initiative and seeks to improve continuously
  • Able to problem solve
  • Customer focused
  • Has high work standards
  • Good planning and organizing skills