Thatz Resources Pte Ltd

Production Support Manager (Front Office - Financial Markets)

Thatz Resources Pte Ltd| Date Posted: 28-Mar-2021
EA Licence No: 04S4557|EA Personal Registration No: 199800916C
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Job Nature:
Position Level:
Manager, Senior Manager
Diploma, Bachelor's / Honours

Job Description

Thatz Resources Pte Ltd (Agency License No. 04S4557) has been established since the Year 2000 to recruit the right IT candidate that meets our clients’ requirements at all levels.


We always have great success in matching the best candidate with the job openings.



  • Quality
  • Speed
  • Technology
  • Right Pricing
  • User eXperience



  • Integrity
  • System
  • Consistency
  • Forward Looking
  • Humanity, and
  • Environmental Friendly


Production Support Manager (Front Office - Financial Markets)


Job Title:  Production Support Manager (Front Office - Financial Markets)

Work Location: Central, Singapore

Job Type: Permanent


About the Job



  1. Discuss all production support aspects with application development management.
  2. Provide technical support for several applications in the SDLC and troubleshoots issue.
  3. Develop relations with business community and the out sourced service providers.
  4. Planning and coordinating the resources and capabilities required to design new or changed service.
  5. Planning and managing support for incident management tools and processes.
  6. Provide additional support to existing production support procedure.
  7. Define and manage scope, budget, schedule, priorities and risk throughout the multiple project.
  8. Arrange, assign, adjust and monitor shifts to have appropriate coverage.
  9. Interact with infrastructure, release management, change management, QA, DBA and application teams.
  10. Ensuring the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements.
  11. Coordinating interfaces between incident management & service management processes, across projects, suppliers and service teams.
  12. Coordinating interfaces between design coordination, service transition planning and reporting and other processes.
  13. Coordinate areas of communication within firm having impact on scope, budget, risk and resources.
  14. Collaborate with management to improve and customize reports related to production support.
  15. Prioritize issues raised and resolve it accordingly.
  16. Coordinate escalation and resolution of major service issues.
  17. Report promptly to management and business partners regarding critical outages until resolution.
  18. Provide regular status reports to management on application status and other metrics.
  19. Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
  20. Allocate support staff (first- and second-line) to resolve problems/incidents.
  21. Improving the effectiveness and efficiency of service design activities and processes.
  22. Driving the efficiency and effectiveness of the incident management process.



  1. Bachelor’s Degree or equivalent with relevant work experience.
  2. 3+ years of project management, or related experience preferred.
  3. 3+ years ITSM experience for production support.
  4. Locals only (SPRs are welcome to apply).


Get in touch


  • Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.
  • Apply through this application or send your resume to [Click Here to Email Your Resume]
  • All shortlisted candidates will be contacted


As an advocate for fair employment, we strive to do our best to render objective and merit-based considerations for all applications, and we shall communicate with you when short-listed. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For those who are not short-listed, your profile will be kept for other opportunities where suitable.


Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.


Best wishes for your job search!


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Thatz Resources Pte Ltd