Production Support Analyst
We are looking for a Production Support Analyst for an ongoing long term project for an IT Services Company in Singapore. The role with a 12 months contract with Aryan Solutions, Singapore.
Salary: SGD 6000-8000/Month
Location: Pasir Panjang, Singapore
KEY FEATURES OF THE POSITION
- Manages day-to-day incidents/service requests and problems in the IT environment.
- Responsible for resolving incident/service request/problem tickets and coordinate incidents solving activities.
- Establish and build collaborative working relationship with business users, development team and IT partners
- Supports the IT Service Continuity Management activities relating to the relevant production applications.
- Provides on-call support for the production environment.
Monitoring and escalation
- Ensures availability & reliability for the relevant production applications
- Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule.
- Monitoring of production environment to ensure system availability.
- Provides timely escalation/update to management and prepare post mortem analysis
- Proactive reviews of the production batches and identify areas to improve system performances
SKILLS REQUIREMENTS OF THE POSITION
- Candidates must have experience in banking environment.
- Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills.
- Knowledge of ITIL concepts.
- Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is necessary.
- Functional/technical knowledge in the area Channels/Digitalization (e.g internet banking services, client output/document generation) or Data Integration (e.g. data warehouse/ETL concepts) is necessary.
- Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred.
- Knowledge of basic MS office tools and various operating systems.
- Knowledge of performance monitoring tools is an added advantage.
- Knowledge of T24 and its underlying architecture is an advantage.
- Knowledge of MAS TRM guidelines.
Interested, please send over your resume to [Click Here to Email Your Resume] or call at 67087429 for a confidential discussion.
Aryan Solutions Pte Ltd