Production Support Analyst

Aryan Solutions Pte Ltd| Date Posted: 18-Nov-2020
EA Licence No: 13C6405|EA Personal Registration No: R1110177
Save Job
Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

We are looking for a Production Support Analyst for an ongoing long term project for an IT Services Company in Singapore. The role with a 12 months contract with Aryan Solutions, Singapore. 

 

Salary: SGD 6000-8000/Month

Location: Pasir Panjang, Singapore

 

KEY FEATURES OF THE POSITION

Production Support

  • Manages day-to-day incidents/service requests and problems in the IT environment.
  • Responsible for resolving incident/service request/problem tickets and coordinate incidents solving activities.
  • Establish and build collaborative working relationship with business users, development team and IT partners
  • Supports the IT Service Continuity Management activities relating to the relevant production applications.
  • Provides on-call support for the production environment.

 

Monitoring and escalation

  • Ensures availability & reliability for the relevant production applications
  • Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule.
  • Monitoring of production environment to ensure system availability.
  • Provides timely escalation/update to management and prepare post mortem analysis
  • Proactive reviews of the production batches and identify areas to improve system performances

 

SKILLS REQUIREMENTS OF THE POSITION

  • Candidates must have experience in banking environment.
  • Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills.
  • Knowledge of ITIL concepts.
  • Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is necessary.
  • Functional/technical knowledge in the area Channels/Digitalization (e.g internet banking services, client output/document generation) or Data Integration (e.g. data warehouse/ETL concepts) is necessary.
  • Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred.
  • Knowledge of basic MS office tools and various operating systems.
  • Knowledge of performance monitoring tools is an added advantage.
  • Knowledge of T24 and its underlying architecture is an advantage.
  • Knowledge of MAS TRM guidelines.

 

Interested, please send over your resume to [Click Here to Email Your Resume] or call at 67087429 for a confidential discussion.

Company Overview
Aryan Solutions Pte Ltd