Experis Singapore

Player Support Lead

Experis Singapore| Date Posted: 21-Feb-2021
EA Licence No: 02C3423
Save Job
Job Nature:
Contract
Job Category:

Job Description



Player Support Lead

Responsibility:
  • Work as a game expert to resolve the players' complicated issues that are escalated by non-English speaking outsourcing agents in China & Japan
  • Monitor the service quality and resolve outbreak or emergency on time, to ensure our CX service quality meet the standard.
  • Manage and synchronize information with non-English speaking outsourcing vendors in China & Japan
  • Revising and building player facing support templates, FAQs and other materials.
  • Communicate (verbally and in writing) in Mandarin with non-English speaking Customer Service Team and vendors based in China Headquarter to resolve the players' issues
  • Communicate (verbally and in writing) in Japanese with non-English speaking Customer Service Team and vendors based in Japan to resolve the players' issues


Requirements:
  • Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to communicate with non-English speaking customer service team and vendors in China to resolve the players' issues
  • Business proficiency (written and spoken) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking customer service team and vendors based in Japan to resolve the players' issues
  • At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
  • Experience with managing multiple projects and prioritizing according to impact
  • Interest or experience in the gaming industry
  • Proficient in MS Office
  • Work base in Singapore



Interested applicants, please submit your resume to: [Click Here to Email Your Resume]
Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
EA License No: 02C3423 Reg No: 199505951H


Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914



Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.experis.com.sg/privacy-policy
Company Overview
Experis Singapore