Pharma/Clinical Trial Project Specialist - Supply Chain

Recruit Express Pte Ltd| Date Posted: 21-Jan-2021
EA Licence No: 99C4599|EA Personal Registration No: R1875164
Save Job
Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Manage Study/Project setup, coordination and maintenance into our internal system
  • Manage communication with customers, and local sites/CRA on study/project setup.
  • Prepare & send site packs with all applicable shipping documentation and instructions for clinical trialsunder our control. Ensure accurate and timely update into system.
  • As required conduct site visits for all first time shippers for clinical trials during their initial shipment.
  • Maintain site relationship with all clinical trial sites with periodic telephone calls.
  • Keep up-to-date with global daily bulletins & current issues highlights on the intranet.
  • Answer telephone calls and provide information / assistance as required.
  • Identify customer’s transport needs / requirements
  • Provide quotes / estimates including pick up time and expected delivery time to customers on demand.
  • Liaise with Dispatch to arrange suitable pick up times
  • For billable and non-billable shipments complete the following:
    •  Provide best logistic solutions on job by job basis.
    •  Create jobs using global systems 
    •  Enter all packaging / refrigerants required into each job.
    •  Enter “Special Instructions” into each job as required.
    •  Assist the customer / shipper to prepare documentation (Hawb, invoice etc)
    •  Search & utilise best route / flight(s) for each shipment.
    •  Tracking from job creation to delivery.
    •  Update customers / shippers in a timely manner of delays affecting agreed delivery time or as required.
    •  Document all communication in job notes under the applicable note heading.
  • Investigate and respond to all billable service failures.
  • Liaise with sales department as required
  • Provide LCT’s, LPT’s, best flight options, & transit times as required.

 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Min Diploma/ Degree in any course
  • Minimum 5 yrs proven excellent customer service experience and client relationship.
  • Project management/coordination experience, clinical trial knowledge preferred.
  • Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.

Interested candidates please submit your resume to [Click Here to Email Your Resume]

 

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Company Overview
Recruit Express Pte Ltd