Personal Stylist (Men's fashion)

OakTree Consulting| Date Posted: 16-Jun-2021
EA Licence No: 06C4642|EA Personal Registration No: R2199004
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

JOB SUMMARY                                                                                                                          

To be an exemplary brand ambassador for Suitsupply who upholds the highest standards of personal shopper, service, storytelling and relationship building (through consistent follow up) with our customers.

CORE DUTIES & RESPONSIBILITIES

RELATIONSHIPS

  • Achieve monthly retention & renewal targets of existing clients, and grow overall portfolio size by up-selling and cross-selling across Suitsupply products and services.
  • Identify existing and new client opportunities to promote growth of sales, and manage clients' needs by sending personally styled/curated outfits lookbooks for your customers alongside updating your FaceTime report and CRM database daily
  • Develop individual customer’s record through monitoring their shopping patterns in addition to analysis from customer insight and marketing
  • Provide timely assistance and support to clients regarding their queries and issues related to SuitSupply and making sure to prioritize customer satisfaction
  • Support marketing team on CRM initiatives such as events and campaigns as required
  • Maximise use of calls, messages and emails as part of daily correspondence
  • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify link sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads
  • Ensure prompt follow up activity with customers acquired through Personal Shopping Events / Promotions to build lasting relationships
  • Ensure product arrival notification emails are sent, special orders processed and other team member’s workload is covered in their absence

SERVICE IN STORE

  • To personally demonstrate that the client is key and that their experience is the top priority
  • Always take the initiative to engage and greet the clients when they enter the store
  • You must engage with the client in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable brand experience
  • Manage pre-reservation lists: ensure maximum sales are closed personally and for the team; liaise with Store Manager to make sure products with limited quantities are offered to top spenders first
  • Ensure that your behaviour at all times is in the interest of good service and ensures the safety and security of our customers and your colleagues
  • When applicable, always turn negative feedback into a positive outcome

 SKILLS, EXPERIENCE COMPETENCIES REQUIRED

  • Experience gained as a sales executive / personal shopper for a luxury fashion brand
  • Extensive knowledge of the current fashion trends
  • Excellent communication skills, specifically with regard to building relationships with customers
  • Excellent written skills and fluent in English and one other Mother Tongue, articulate with good spelling and grammar
  • Good computer literacy particularly in Excel and outlook
  • Ability to work hard and play hard, as part of a growing team
  • Friendly, helpful and confident with an engaging personality
  • Excellent eye for detail and organisational skills
  • Pro-active and able to show initiative/ideas to constantly improve the customer experience and drive sales
  • Salary is negotiable and will commensurate with experience

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:


- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye 

EA License No : 06C4642

EA Reg No         : R1102621

 

Company Overview
OakTree Consulting