Permanent Catering Assistant/Sales Manager (Weddings) +AWS +VB

Success Human Resource Centre Pte Ltd| Date Posted: 20-Apr-2019
EA Licence No: 97C4832|EA Personal Registration No: R1107386
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Job Nature:
Permanent, Contract
Position Level:
Experienced, Manager
'A' Levels, Diploma, Bachelor's / Honours

Job Description


  • Permanent
  • Sentosa (With transport from Harbourfront MRT)
  • Mon to Fri, 830am to 6pm
  • $3000 – $3500


Job Responsibilities:

Assistant Manager:

  1. Responsible for soliciting new catering accounts, entertaining and maintaining relationship with existing accounts to meet or exceed catering revenue
  2. Booking, selling, planning and coordinating of all special social events while assuring the highest level of customer service
  3. Prepare correspondence to customers, internal bookings reports and file maintenance
  4. Generate revenue, establish new accounts, monitor booking space, book repeat business
  5. Must effectively plan and communicate to all departments the needs of the customer
  6. Work directly with Director of Food & Beverage and Director of Culinary to ensure all catering options/menus are presented to the customer accurately and effectively.
  7. Ensure that all appropriate communication for upcoming meeting is complete and distributed in a timely manner to all departments
  8. Work closely with the banquet team to ensure room set-ups, AV needs, and special requests
  9. Assist the Director of Catering in analyzing all aspects of the operation and reporting back on any aspect that does not seem to be functioning properly
  10. Maximize revenue by upselling
  11. Achieve or exceed goals
  12. Coordinates special projects as and when assigned
  13. Attends relevant meetings
  14. Keep abreast of industry trends, share information with colleagues



  1. Solicits, negotiates and books new and repeat business by regular sales calls, telemarketing, mailing, networking and entertaining.
  2. Sell, book, plan and coordinate all events while assuring the highest level of customer service.
  3. Liaises with clients on finalizing of details and provides advice on set up, food menus and other related matters eg decorations, flowers, AV rental, entertainment provider.  
  4. Attend food tasting, follow up with guests on their feedback and update culinary team.
  5. Prepare the Banquet Event Order (BEO) accurately and distributed in a timely manner to all departments.
  6. To attend BEO meeting.
  7. To welcome organizer, planner or couple and formerly introduce him/her to banquet operation team before the commerce of each event.
  8. Be present during the operation of the event and work closely with all departments to ensure a smooth delivery of quality service at all times.
  9. To work closely with Banquet Operation Team, Director of Food & Beverage, Director of Culinary and ensure that all requirements by the clients are delivered.
  10. To send out Thank you letter after the event.
  11. To ensure that deposit for every event is collected.
  12. To assist clients to apply for credit facility with the hotel.  If credit is not establish, to ensure that all payment must be collected immediately after the event.
  13. To follow up with post event feedback and communicate to all departments.
  14. To be responsible for any outstanding payment.
  15. Accurately forecast the covers and revenues for each event.
  16. Be responsible for the accuracy and status of each event that is block in the Opera S&C.
  17. Track loss business and reasons and update in the Opera S&C
  18. To manage guest complaint personally, and follow through with the necessary action. Keep the management informed of any appropriate situations.    
  19. Maximize all event space and upsell whenever possible.
  20. Meet or exceed individual and group catering sales target that is set by the management.
  21. Have good knowledge of the brand, the Zeitgeist, the unique selling point of the hotel, event space, menus, pricing.
  22. Be updated with new trend in the market and competition.
  23. To get approval of any unusual catering menus, set up or prices.
  24. Participate and contribute to the yearly marketing plan.
  25. Coordinates special projects as and when assigned by DOSM or DOS.
  26. Attends relevant meetings.


  • Permanent



  • Sentosa (With transport from Harbourfront MRT)


Working Hours:

  • Mon to Fri, 830am to 6pm



  • Assistant Manager: $3000 - $3500 
  • Manager: $3800 – $4000
  • With AWS / VB / Incentives


Job Requirements:

Assistant Manager:

  1. Diploma holder preferred.
  2. Minimum 1 year working experience in the same capacity for an upscale property.
  3. Possess good command of English in written and verbal aspects.
  4. Self-starter, results oriented, have excellent communications and interpersonal skills
  5. Have good business acumen
  6. Able to function independently as well as team player
  7. Willing to work flexible hours, including weekends and public holidays
  8. Possess professional image and positive personality
  9. Flexible, decisive, motivator, reliable and creative
  10. A college education or related experience in the hospitality industry.
  11. Basic understanding of AV equipment
  12. Knowledge of food and beverage menus, food preparation and presentation.
  13. Advanced computer knowledge and the ability to adapt new technology
  14. Exceptionally good customer relation skill
  15. Exactness of customer request
  16. Ability to work under pressure
  17. Good organization and communication skill
  18. Problem solving skill
  19. Proactive mindset to anticipate and support changes in our business



  1. Diploma holder preferred.
  2. Minimum 3 year working experience in the same capacity for an upscale hotel.
  3. Knowledge in Microsoft Office including words, excel, power point
  4. A college education or related experience in a luxury hotel.
  5. Knowledge in Opera Sales & Catering.
  6. Basic knowledge of AV equipment.
  7. Knowledge of food and beverage menus, food preparation and presentation
  8. Have good values - Follow and abide with standards that are set up by the company.  Willingly to work beyond standard hours.  Reliable. Possess professional image and positive energy
  9. Competitive - Have an attitude to win and results oriented.
  10. Focus – Self-starter. Able to function independently, without much supervision and follow up required.  Exactness to customer’s request.
  11. Discipline - Able to meet datelines and achieved targets for both individual and group.
  12. Customer Relationship - Excellent communications, presentation and interpersonal skills.
  13. Persuasion - Have the ability to convince and convert business.
  14. Entrepreneur - Resourceful and have good business acumen.  Able to work under pressure.   Good organization skill.


Interested applicants, kindly email your detailed resume (MS Word format is preferred):


[Click Here to Email Your Resume] (Reg No: R1107386)


Please ensure that applications sent through email are no bigger than 1Mb.


We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.


Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W:

Company Overview
Success Human Resource Centre Pte Ltd